Client Excellence Coordinator – Admin/Billing

Job Title: Client Excellence Coordinator – Admin/Billing

Location: IT Park, Cebu City
Shift: 9:00 PM – 6:00 AM, Mondays to Fridays

Arrangement: On-site

UNLOCK YOUR POTENTIAL AT TOA GLOBAL!

At TOA Global, we are passionate about helping professionals thrive in their careers, businesses, and communities. With a global presence spanning Australia, New Zealand, North America, the Philippines, South Africa, and South America, we empower accounting professionals by providing world-class opportunities and support.

About the role:

Accounts Receivable / Billing support

• Email, Text, and call past due clients to collect payments
• Reschedule failed payments in our system
• Take payments over the phone and process said payments
• File Power of Attorney Revocation forms
• Set up payment schedules for new clients

Client Communication & Support

• Build rapport with clients via phone, email, text, and website chat using professional, friendly, and scripted responses.
• Respond to sales and service inquiries promptly, following established service levels.
• Provide individual attention and support to clients to understand their needs and goals.

Sales Support

• Use scripts to follow up with sales leads, schedule calls for the sales team, and request client reviews (e.g., Trustpilot).

Client Intake & Case Management

• Assign new cases to internal teams per company procedures.
• Coordinate intake documents: review contracts, power of attorney forms, and payment arrangements.
• Accurately enter and maintain client data in the company’s proprietary database.

Administrative Tasks

• Maintain spreadsheets (e.g., credit card expenses).
• Run and deliver internal reports (e.g., THS Reports).
• Provide virtual support to other client services teams as needed.

Compliance & Professionalism

• Maintain confidentiality and high standards of professionalism in all communications.
• Stay informed about company products and services to provide knowledgeable support.

About You:

• 1-3 years of experience in financial services, banking, accounting, customer service, or equivalent

• Excellent Attention to Detail
• Fluent English - this will be a client-facing position
• MS Office programs

WHAT’S IN IT FOR YOU?
Competitive Compensation & Growth

• Attractive Compensation & Total Rewards Package tailored to your expertise
• Annual Performance Review with Salary Increases
• Tenure Recognition Program with exclusive benefits
• International Career Growth and Networking Opportunities

Work-Life Balance & Well-being

• Weekends Off with up to 21 Paid Leave Days
• Work-Life Balance and On-time Logouts so you can enjoy your personal time
• A Family-First Culture that values your well-being
• Access to the best Health & Life Insurance Plan, including up to 50k Maternity Benefits and options to enroll Dependents, Parents, or a Common-Law Partner

Professional & Personal Development

• Exclusive access to Certifications and Courses from Ab2 Institute of Accounting
• Ongoing Training, Mentorship and Career Advancement Opportunities
• Unlimited Cash Incentives for Successful Referrals

Exciting Perks & Workplace Culture

• 20+ FREE Coffee and Chocolate Drink Options to keep you energized
• Fun Breakout Rooms with Billiards, Table Tennis, and Foosball
• Exclusive TOA Merchandise and engaging On-Site Activities
• A Healthy Workplace located near Residences, Malls, Restaurants, and Sports Hubs

Our Core Values: The TOA Global Way

We live by our values to create an environment where growth, innovation, and success thrive.

🌟 BE AWESOME: We believe in the power of exceptional individuals coming together to create collective genius. We celebrate achievements, reward outstanding performance, and make work fun.
💡 KEEP IT REAL: We value honesty, accountability, and open communication. We act with integrity, show empathy, and foster meaningful conversations.
🚀 BRING THE WOW: Excellence is our standard. We go the extra mile to deliver outstanding results.
🎯 DREAM BIG, ACHIEVE MORE: We embrace continuous learning, exploration, and self-improvement. Ambition drives us to seek knowledge and grow.

Join TOA Global and Experience the Difference!

We are committed to fostering a diverse and inclusive workplace, where individuals from all backgrounds are valued and celebrated. By embracing diversity, we unlock innovation, creativity, and excellence in serving our clients and communities.

🌎 Ready to take the next step? Visit https://careers.toaglobal.com/ and Apply TODAY!